How many users can use the access at the same time?

<span data-sheets-value="[null,2,"The number of concurrent users depends on the number of free streams purchased by your institution. During the beta test, all access is unlimited."]" data-sheets-userformat="[null,null,829,[null,0],null,[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],null,null,4,0]">The number of concurrent users depends on the number of free streams purchased by your institution. During the beta test, all access is unlimited.

Do I have to log out of the Digital Concert Hall to make room for another user?

<span data-sheets-value="[null,2,"No, a user only occupies a position when viewing a video. Users who for example are reading programme texts in the Digital Concert Hall are not included in the number of users. "]" data-sheets-userformat="[null,null,829,[null,0],null,[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],null,null,4,0]">No, a user only occupies a position when viewing a video. Users who for example are reading programme texts in the Digital Concert Hall are not included in the number of users.

Can I also use the Digital Concert Hall outside the network of my institution?

<span data-sheets-value="[null,2,"Yes. Once you have registered with the Digital Concert Hall via the network of your institution, you can access the Digital Concert Hall wherever you want. However, you have to log in via your institution's network at least once every 12 weeks in order to verify the user account. "]" data-sheets-userformat="[null,null,829,[null,0],null,[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],null,null,4,0]">Yes. Once you have registered with the Digital Concert Hall via the network of your institution on campus, you can access the Digital Concert Hall wherever you want. <span data-sheets-value="[null,2,"Yes. Once you have registered with the Digital Concert Hall via the network of your institution, you can access the Digital Concert Hall wherever you want. However, you have to log in via your institution's network at least once every 12 weeks in order to verify the user account. "]" data-sheets-userformat="[null,null,829,[null,0],null,[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],null,null,4,0]">However, you have to log in via your institution's network at least once every 4 weeks in order to verify the user account.

What happens to my account if I do not verify it?

<span data-sheets-value="[null,2,"If you do not verify your account, you will no longer have access to the content of the Digital Concert Hall. You can only reactivate this access again once you log in to the Digital Concert Hall via your institution's network."]" data-sheets-userformat="[null,null,2877,[null,0],null,[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],null,null,4,0,null,[null,2,0]]">If you do not verify your account, you will no longer have access to the content of the Digital Concert Hall. <span data-sheets-value="[null,2,"If you do not verify your account, you will no longer have access to the content of the Digital Concert Hall. You can only reactivate this access again once you log in to the Digital Concert Hall via your institution's network."]" data-sheets-userformat="[null,null,2877,[null,0],null,[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],null,null,4,0,null,[null,2,0]]">You can only reactivate this access again once you log in to the Digital Concert Hall via your institution's network.

What happens to the user accounts when the access of the institution expires?

<span data-sheets-value="[null,2,"After expiration of the institution\u2019s access to the Digital Concert Hall, users can decide for themselves whether they want to continue to use their account on a private basis or to delete their account."]" data-sheets-userformat="[null,null,829,[null,0],null,[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],null,null,4,0]">After expiration of the institution’s access to the Digital Concert Hall, users can decide for themselves whether they want to continue to use their account on a private basis or to delete their account.

What devices are supported by the Digital Concert Hall?

<span data-sheets-value="[null,2,"The Digital Concert Hall can be accessed on PC / Mac with all major browsers. In addition, you can receive the Digital Concert Hall on iOS and Android smartphones, tablets, plus TVs, Blu-ray players and set-top boxes."]" data-sheets-userformat="[null,null,829,[null,0],null,[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],null,null,4,0]">The Digital Concert Hall can be accessed on PC / Mac with all major browsers. <span data-sheets-value="[null,2,"The Digital Concert Hall can be accessed on PC / Mac with all major browsers. In addition, you can receive the Digital Concert Hall on iOS and Android smartphones, tablets, plus TVs, Blu-ray players and set-top boxes."]" data-sheets-userformat="[null,null,829,[null,0],null,[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],null,null,4,0]">In addition, you can receive the Digital Concert Hall on iOS and Android smartphones, tablets, plus TVs, Blu-ray players and set-top boxes.

I am already a customer of the Digital Concert Hall. What will happen to my subscription / ticket?

<span data-sheets-value="[null,2,"On first contact with the Digital Concert Hall via the institutional access, you can decide whether you want to use your existing account as before, or use the institution access. If you decide on the institution access, your subscription will automatically be cancelled at the end of the month. If you still have a valid ticket, our customer support will issue you a voucher for the remaining period of the ticket. Please note that a disbursement of the amount is not possible. "]" data-sheets-userformat="[null,null,829,[null,0],null,[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],null,null,4,0]">On first contact with the Digital Concert Hall via the institutional access, you can decide whether you want to use your existing account as before, or use the institution access. <span data-sheets-value="[null,2,"On first contact with the Digital Concert Hall via the institutional access, you can decide whether you want to use your existing account as before, or use the institution access. If you decide on the institution access, your subscription will automatically be cancelled at the end of the month. If you still have a valid ticket, our customer support will issue you a voucher for the remaining period of the ticket. Please note that a disbursement of the amount is not possible. "]" data-sheets-userformat="[null,null,829,[null,0],null,[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],null,null,4,0]">If you decide on the institution access, your subscription will automatically be cancelled at the end of the month. <span data-sheets-value="[null,2,"On first contact with the Digital Concert Hall via the institutional access, you can decide whether you want to use your existing account as before, or use the institution access. If you decide on the institution access, your subscription will automatically be cancelled at the end of the month. If you still have a valid ticket, our customer support will issue you a voucher for the remaining period of the ticket. Please note that a disbursement of the amount is not possible. "]" data-sheets-userformat="[null,null,829,[null,0],null,[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],null,null,4,0]">If you still have a valid ticket, our customer support will issue you a voucher for the remaining period of the ticket. <span data-sheets-value="[null,2,"On first contact with the Digital Concert Hall via the institutional access, you can decide whether you want to use your existing account as before, or use the institution access. If you decide on the institution access, your subscription will automatically be cancelled at the end of the month. If you still have a valid ticket, our customer support will issue you a voucher for the remaining period of the ticket. Please note that a disbursement of the amount is not possible. "]" data-sheets-userformat="[null,null,829,[null,0],null,[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],null,null,4,0]">Please note that a disbursement of the amount is not possible.

When I register, why do I have to indicate whether I am a teacher, student or employee?

This information is only used for statistical purposes and until now had an impact on the availability of functions.

Will I receive a regular newsletter?

<span data-sheets-value="[null,2,"Yes. You will normally receive a weekly e-mail about upcoming live concerts, new concerts in the concert archive and new product features. Under \"My Account\", you can decide as a user whether you want to receive the information or not. "]" data-sheets-userformat="[null,null,829,[null,0],null,[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],[null,[[null,2,0,null,null,[null,2,0]],[null,0,0,3],[null,1,0,null,1]]],null,null,4,0]">Yes. You will normally receive a weekly e-mail about upcoming live concerts, new concerts in the concert archive and new product features. Under "My Account", you can decide as a user whether you want to receive the information or not.

Information for students, faculty and staff

How can we help you? Please enter a question or keyword, for example “How can I change my password?”

How many users can use the access at the same time?
Do I have to log out of the Digital Concert Hall to make room for another user?
Can I also use the Digital Concert Hall outside the network of my institution?
What happens to my account if I do not verify it?
What happens to the user accounts when the access of the institution expires?
What devices are supported by the Digital Concert Hall?
I am already a customer of the Digital Concert Hall. What will happen to my subscription / ticket?
When I register, why do I have to indicate whether I am a teacher, student or employee?
Will I receive a regular newsletter?

Do you still have unanswered questions?

Contact