We accept the following payment methods: Credit card (MasterCard, VISA, American Express and JCB), PayPal and direct debit. You can pay for the monthly subscription by credit card or direct debit. Please understand that payments in advance or on account are not possible for technical reasons. We also offer in-app purchases for our iOS, Amazon and Roku apps. These are conducted and operated by Apple, Amazon and Roku via their respective App Store.

Notes on verification processes for credit card payments

How does 3D Secure authentication work for credit card payments? You can pay for your tickets to the Digital Concert Hall online with your credit card. To increase the security of electronic payments, an additional procedure has been introduced by credit card providers as part of an EU directive. This procedure is commonly referred to as 3D Secure. For the purpose of authentication, as soon as you confirm the payment with your credit card, a window of your payment institution opens automatically. You will be asked to confirm your identity. Depending on the credit card provider, the process is called Verified by Visa, Mastercard Identity Check or American Express SafeKey. The respective identity verification processes vary, as they are determined by your credit institution. In most cases, authentication involves entering a password or TAN number, which you receive via a separate device such as your smartphone. What can I do if I have problems when trying to pay by credit card? If your payment by credit card fails, we would first ask you to find out from your credit card issuer whether your credit card is activated for 3D Secure. Make sure that your personal details with your bank are up to date, including your email address and telephone number. If you use an app for online banking, it is best to use the latest version. Furthermore, please check in your browser settings whether the pop-up blocker is deactivated. It has to be deactivated in order for the necessary authentication dialogue box to open. Alternatively, try to make the purchase using another browser. Special characters in address fields can also hinder payment by credit card. Please make sure that your details here consist exclusively of Latin letters and numbers. PayPal is available as an alternative and equally secure payment method for our tickets (with the exception of subscriptions).

How can I change my payment details?

We only manage your payment details if you have taken out a monthly subscription. We are not authorised to change your payment details. Please make any changes yourself in the account section on our website.

I get an error message when redeeming a voucher – what do I do now?

There can be several reasons for an error message: There has been a typing error. Please check that the voucher code has been entered correctly. Voucher codes that grant a discount can only be redeemed via our website. Enter your code in the "Voucher code" field on this page . You have already entered the voucher code once before. Vouchers can only be activated once. To watch a concert, please log in here with your email address and password. The voucher code has a limited validity and can no longer be redeemed.

How do I redeem discount codes?

Discount codes can only be redeemed when purchasing via our website – in the tickets section . Unfortunately, a discount code cannot be used for in-app purchases.

My discount was not taken into account during the purchase – what do I do now?

Please contact us with the email address of your account at help@digitalconcerthall.com If you would like a refund for the period of your access and a new order, please let us know in your request.

Will my data be transferred securely?

We transmit your personal data such as credit card number, bank code, bank account number encrypted via security server software to our bank. Your data will not be stored by us and cannot be viewed. During encryption, the characters you enter are transformed into a code that can be transmitted securely on the internet. In this way, we ensure that the information is not read by unauthorised persons.

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How can I pay?
Notes on verification processes for credit card payments
How can I change my payment details?
I get an error message when redeeming a voucher – what do I do now?
How do I redeem discount codes?
My discount was not taken into account during the purchase – what do I do now?
Will my data be transferred securely?

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